Refund policy

This page explains how returns and refunds work at STILL.

Made to order

Every STILL piece is stitched to order from the image you send us, so there is no general right to cancel or return once an order has been placed. There are three exceptions:

1. If your photo isn't clear enough to stitch and we can't find to make it work together, you'll receive a full refund.
2. if your piece arrives damaged, or not as described, get in touch with a photo within 14 days of delivery and we'll repair, remake or refund it - whichever makes most sense.
3. If your parcel is confirmed lost in transit, we'll remake your piece or refund you in full.

Your statutory rights for fault goods are not affected.

We want you to be happy with your purchase and will always do our very best to resolve any issues with patience and kindness.